Frequently Asked Questions
What are the eligibility rules for my dependents?
Dependents are covered through the end of the month they turn age 26, regardless of student or marital status for Medical, Dental and Optical.
Does my physician Participate in the Excellus BCBS network?
How do I submit a dental claim?
If you are wondering whether the physician you currently see participates or you are looking for a new provider, Log on to and click on"find a doctor".
You may mail your dental claims to the Service Employees Benefit Fund at PO Box 1240, Syracuse, NY 13201.
How do I request a new ID card?
Dental: Contact the Fund directly at (315) 218-6513 or toll free (855) 835-9720 or email us at
How do I find a participating dentist in my area?
To find a participating dental provider click on the Benefits tab, under the Participating Dental Providers heading, click on the list for your area.
Service Employees Benefit Fund
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Death Benefit
Medical/Prescription: Log onto
Optical: Does not require a card
What is Telemedicine?
Telemedicine allows you to visit with a doctor right from your home, office or on the go for non-emergency medical conditions.
Once you've registered the visit is FREE!
Register online at